Shipping policy

Shipping policy

Thank you for shopping with YTL Fashion. This policy explains where we ship, what shipping costs, and how your order is handled.

1. Where we ship

We currently ship to the following countries: United Arab Emirates, Saudi Arabia, United States, Canada, United Kingdom, Germany, France, Italy, Spain, Australia, New Zealand, Japan, Singapore and Morocco.

We do not currently offer delivery to other countries, including Lebanon. If your country is not available at checkout, we cannot deliver there yet. Please contact us at admin@ytlgrp.com if you have a question about your destination.

2. Shipping costs

We charge a flat shipping fee of USD 9.99 per order for all destinations listed above. The exact amount is shown at checkout before you pay. Prices and shipping fees are shown in US dollars.

3. Order processing

Orders are processed after payment is confirmed. Once your order is dispatched, you will receive a confirmation email with your tracking details where available. Orders placed on weekends or public holidays are processed on the next business day.

4. Delivery times

Delivery times depend on your destination, the carrier and customs processing. Any delivery estimate we give is an estimate and not a guarantee. Delays can occur because of carrier issues, weather, public holidays or customs inspections.

5. Customs, duties and taxes

International orders may be subject to import duties, taxes and customs fees charged by the destination country. These charges are not included in your order total. They are the responsibility of the customer, and we do not control or know their amount in advance. Please check your local customs rules before ordering.

6. Address accuracy

Please make sure your shipping address and phone number are correct when you place your order. We are not responsible for orders that are delayed, lost or returned because of an incorrect or incomplete address. If a parcel is returned to us because of an address error, we may charge a fee to send it again.

7. Lost, delayed or damaged parcels

If your order has not arrived within a reasonable time, or arrives damaged or incorrect, please email us at admin@ytlgrp.com with your order number and, for damaged items, clear photos. We will look into it with the carrier and contact you with a solution. Return and refund conditions are explained in our Refund policy.

8. Contact us

For any shipping question, email admin@ytlgrp.com or visit ytlgrp.com and include your order number.