Refund policy
Last updated: October 14, 2026
Thank you for shopping with YTL Fashion. If you're not happy with your order, you can return eligible items under the terms below.
Eligibility
We accept returns of unworn clothing items that have their original tags attached and are in their original packaging. We do not offer exchanges. If you'd like a different item or size, please return the original item for a refund and place a new order.
Return window
- Contact us at admin@ytlgrp.com within 7 days of delivery to request a return. The 7 days start on the day your order is marked as delivered.
- Once your request is approved, ship the items back to us within 7 days to qualify for a full refund.
- If your order arrives in more than one package, the 7 days start from the delivery of the final package.
Late or non-compliant returns
Returns that don't meet the conditions above may be subject to a 20% restocking fee, or we may decline the return entirely.
Shipping costs
- Shipping and handling charges are non-refundable.
- Return shipping is your responsibility, unless we sent the wrong item or the item arrived damaged.
Damaged or incorrect items
If your item arrived damaged or is not what you ordered, email us within 7 days of delivery with your order number and a photo. We'll arrange a replacement or refund and cover the return shipping.
Final sale items (non-returnable)
For hygiene and safety reasons, the following cannot be returned:
- Beauty and cosmetics
- Bodysuits
- Face masks
- Intimates and lingerie
- Jewelry
- Swimwear
Refunds
- Please allow 5 to 7 business days after we receive your return to process it.
- Refunds go back to your original payment method.
- We'll email you once your return has been processed.
How to start a return
Email admin@ytlgrp.com with your order number and the items you want to return. We'll send you the return address and instructions.
This policy may be updated from time to time. The version posted on our site applies to your order.